1. Our commitment
Sikhanandkaraj is committed to maintaining a safe, respectful and transparent matrimonial platform. Members and visitors may use this grievance process to report concerns relating to their account, personal information, Platform content, member conduct, payments or the operation of the Platform.
A grievance should contain enough information for us to identify the affected account, transaction, content or interaction.
2. Concerns you may report
You may submit a grievance concerning:
- Unauthorised access to your account.
- Impersonation or a false matrimonial profile.
- Harassment, threatening communication or inappropriate conduct.
- Misuse of your photographs or personal information.
- Inaccurate personal information that you are unable to correct through your account.
- A request to access, correct or delete personal information.
- Payment, subscription or billing concerns.
- Content that may violate our Terms and Conditions.
3. Information to include
To help us investigate efficiently, provide:
- Your full name and registered mobile number or email address.
- Your profile reference number, where available.
- A clear description of the concern.
- The date and approximate time of the incident.
- The other member’s profile reference number, where relevant.
- Screenshots, payment references or other supporting evidence.
- The resolution you are requesting.
4. Grievance process
- Acknowledgement: We will record the grievance and may send an acknowledgement to your registered contact details.
- Verification: We may verify your identity before sharing account-related or personal information.
- Investigation: Relevant account records, content, transactions and security logs may be reviewed.
- Additional information: We may request further details where the original complaint is incomplete.
- Resolution: We will communicate the outcome or the next appropriate action through the available contact details.
5. Immediate safety concerns
Contact the appropriate authority
Where you believe that you or another person is in immediate danger, contact local law-enforcement or emergency services first. The Platform grievance process is not an emergency-response service.
6. Confidentiality
Grievance information will be handled on a need-to-know basis. Information may be disclosed where reasonably necessary to investigate the concern, protect members, enforce Platform rules or comply with applicable law.